Frequently Asked Questions
Frequently Asked Questions
Call us now on 01291 628 579 for a FREE no obligation quote
Whilst it is true to say that most trees grow in similar ways, very few trees live in the same environment. It is practically impossible to cost a tree work job over the phone. For us to accurately advise you of the cost and extent of any required work, it is important that one of our qualified surveyors carries out a site inspection. This is a free no obligation exercise. We have many things to take into consideration such as access for machinery and equipment required to do the work, assessment of the trees in question and ease of disposal of waste.
We can provide a written quotation within 24 hours of a site visit. We also carry out emergency work, please call to discuss.
We frequently work with homeowners who have no side access to their garden. We will always leave your property as we find it and can provide protection for the inside of your home if required.
Yes, we will remove all waste from site unless you request to keep any. All of our waste is repurposed or recycled please see our ecological statement for more details.
Yes, on request however we take the waste away in large sections to take as little time as possible. If you require it cut smaller you may incur additional charges if you request the timber to be processed it will be clearly quoted.
We can provide tree care on weekends.
A tree preservation order (referred to as a ‘TPO’) is an order made by a local planning authority (‘LPA’) in respect of trees or woodlands and can be on any tree. Trees in conservation areas may be the subject of a TPO and subject to the normal TPO controls. But the Town and Country Planning Act 1990 also makes special provision for trees in conservation areas which are not the subject of a TPO. Anyone proposing to cut down or carry out work on a tree in a conservation area is required to give the LPA six weeks’ prior notice (a ‘section 211 notice’).
The purpose of this requirement is to give the LPA an opportunity to consider whether a TPO should be made in respect of the tree. Conservation areas are areas of special architectural or historical interest, the character or appearance of which it is desirable to preserve or enhance. They are designated by LPAs and are often, though not always, centred around listed buildings. Other buildings and landscape features, including trees, may also contribute to the special character of a conservation area. Trees that are exempt from TPOs are those that are dead, dying, diseased or dangerous and fruit trees grown for the commercial production of fruit. A 5-day notice may still apply (checking with planning is essential).
TPOs prohibit the cutting down, uprooting, even pruning, wilful damage or wilful destruction of trees without consent. Currently the maximum penalty for carrying out works to TPO trees without consent is £20,000. Trees in conservation areas may also be protected even if they are not covered by a tree preservation order. You must give the council six weeks’ notice of any works that you intend to carry out on such trees. As a company policy we carry out checks with your local Council and if necessary, submit an application to the Local Planning Authority if required. We carry out this service free of charge. This process can take up to 8 weeks, so it is advisable to bear this in mind when planning any tree work.
Many of our customers now keep the chippings for future use on the garden as mulch – ideal for keeping weeds out and moisture in. This depends on the type of chip and its intended use. A number of trees when chipped are unsuitable for garden use. However, our arborist can advise you of the suitability of your woodchips.
As with any work you may require on your property you want confidence that the contractor is qualified to do what has been asked, safely and to the highest standard. A qualified arborist will have received training and will have been assessed on his competence. It is also important to consider that you could be liable for any accidents occurring from an under insured operator. This could be an accident involving your own or your neighbour’s property or passers-by on the street.
It is a property owner’s responsibility to provide for the safety of trees on his or her property. Common defects associated with tree ailments should be identified. Assessment of the defects is essential and should be done by qualified arborists. Once a tree is recognised as being dangerous, we can supply a written report recommending the necessary work and care for the tree. Insurance companies are increasingly refusing to pay out for damage caused by trees that have not had a recent survey. Policies should be checked to ascertain the exact requirements. If you have any concerns about the safety of your tree, please call for a free, no obligation quote and consultation.
A healthy tree increases in aesthetic value with age. Regular maintenance, designed to promote plant health and vigour, ensures their value will continue to grow. Preventing a problem costs less than curing one once it has developed. Our qualified arborist will examine leaves or buds, leaf size, appearance, twig growth, and note the condition of the trunk and crown. Crown dieback (gradual death of the upper part of the tree) and trunk decay are often symptoms of problems that began earlier. They can be remedied with skilful tree surgery. Please call us regarding a management plan.
Evergreen hedges are also governed by the High Hedges Legislation in England, although it was also recently endorsed in Scotland. Under this legislation a complaint can be made to the local planning authority regarding hedge height. Please contact us for further details on this.
Yes, we are equipped to grind out stumps down to a depth of 30cm and enable the area of your garden to be useable for planting of new trees. We use the stump grindings to fill the hole created but there will be excess grindings which you can then use to mulch the area surrounding. Where necessary we can also dig them out.
By the nature of what we do, there will always be noise from chainsaws which may disturb neighbours, so having a conversation with them prior to works always creates less issues on the day of works.
Our reputation for high quality work carried out in a professional manner has created the 5* company that we are today, our reputation is more important to us than it is to you. As a result customer satisfaction is our only option. We personally guarantee our customers receive the highest level of service, yet still charge some of the best rates available. We are approved contractors for Monmouthshire county council county. We are SMAS approved contractors. We allow our customers personal contact with us 24/7.
We hold full NPTC certification for all tree work undertaken. we have a customer submitted review system with no tampering from us, please take a look at our customer testimonials found here.
Yes, unlike some unscrupulous tree companies our quote includes the work and the removal of all arisings produced from the work. Don’t be caught out by a company providing a cheaper price followed by additional costs for the removal of the arisings halfway through the job. Check first the quote includes the removal of all arisings aka leaf’s, branches, logs, bushes, etc.
Absolutely not, we provide free quotes not estimates which means the price we quote is the price customers pay. We don’t ask for payment until the customer has inspected and approved the finished work.
We work throughout the UK. Much of our customer base is within these areas and postcodes…
Abergavenny, Crickhowell, Blackwood, Abertillery, Usk, Chepstow, Newport, Tredegar, Ebbw Vale, New Tredegar, Monmouth, Caldicot, Cwmbran, Bristol, Weston-Super-Mare, Winscombe, Axbridge, Cheddar, Wedmore, Banwell – NP7, NP8, NP12, NP13, NP15, NP16, NP10, NP11, NP18, NP19, NP20, NP22, NP23, NP24, NP25, NP26, NP44, BS0, BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS14, BS15, BS16, BS20, BS21, BS30, BS31, BS32, BS34, BS35, BS36, BS37, BS39, BS40, BS41, BS48, BS49, BS98, BS99, BS22, BS23, BS24, BS25, BS26, BS27, BS28, BS29.
